Returns & Exchanges

At Cellar, we are committed to providing you with the highest quality artisanal foods. If your order arrives damaged or does not meet our freshness standards, we offer a 14-day return window for a full refund or exchange.

Return Process

• 1.
  Contact Support

  Email our customer service team within 14 days of delivery with your order number and a brief explanation of the issue.

• 2.
  Provide Proof

  For any perishable or damaged items, please include clear photographs of the product and its original packaging to expedite your claim.

• 3.
  Receive Authorization

  Our team will review your request and issue a Return Merchandise Authorization (RMA) number along with a prepaid shipping label if applicable.

• 4.
  Refund Processing

  Once we verify your request, we will process a refund to your original payment method or ship out a replacement within 3-5 business days.